RULES1. General provisions
1.2. The seller of this product is UAB Emblika, a private legal entity with the legal form of a private limited company, legal entity code 816819219, registered office at: Bernardinų 2C, Trakai, Republic of Lithuania, data is collected and stored in the Register of Legal Entities, phone number 8 700 88080, (hereinafter referred to as the “Seller”).
The Seller reserves the right to change, amend or supplement these Rules at any time, taking into account the requirements established by legal acts. The buyer is informed about it on the tiamoshop.lt website. The changes take effect from the moment of publication for all transactions concluded after the announcement, therefore the Buyer is recommended to get acquainted with the Rules during each purchase. When buying by tiamoshop.lt, the Rules valid at the time of placing the order apply.
1.4. The buyer in these Rules is considered to be the person buying from tiamoshop.lt. tiamoshop.lt can buy:
1.4.1. able-bodied natural persons, i. persons who have reached the age of majority and whose legal capacity is not restricted by court order;
1.4.2. minors from the age of 16 (sixteen) to 18 (eighteen) with the consent of their parents or guardians, except for the cases when they independently dispose of their income;
1.4.3. legal entities;
1.4.4. authorized representatives of all the above persons.
1.5. By placing an order, the Buyer unconditionally confirms that he has the right to purchase e-mail. in the shop tiamoshop.lt. By agreeing to these Rules, the Buyer also confirms that by concluding the sale and purchase agreement, the Buyer does not violate the rights and legitimate interests of third parties. Seller assumes no legal responsibility if this Buyer's confirmation is in whole or in part untrue or misleading in any way.
1.6. The Seller is released from any liability if the Buyer has not read the Rules in part or in full, even though he has been given such an opportunity.
1.7. By using tiamoshop.lt, the Buyer agrees with these Rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania. If the Buyer does not agree with any part of these Rules or these Rules, the total price or part thereof, any additional fees and / or additional costs, then the Buyer must not place an order, do not buy the goods and enter into a purchase and sale agreement with the Seller.
2. Ordering goods and paying for goods
2.1. Tiamoshop.lt Buyer can buy 24 hours a day, 7 days a week.
2.2. Order goods Tiamoshop.lt Buyer can:
2.2.1. by selecting the desired goods, adding them to the shopping cart and confirming the order.
2.3. After visiting Tiamoshop.lt, the buyer chooses the goods he likes, on the basis of which a shopping cart is formed. When ordering goods in the manner provided for in Clause 2.2 of the Rules, the Buyer must indicate in the relevant information fields provided by the Seller the personal data of the Buyer necessary for the proper execution of the order, necessary for delivery and purchase of selected goods.
2.4. When purchasing online and paying for the goods by bank transfer or via electronic banking, the order is transferred for further execution only from the moment when the money is credited to the Seller's bank account.
2.5. When buying online and paying for the goods to the courier delivering the goods in cash or by bank card during the delivery of the goods - the contract is considered enforceable from the moment the Buyer confirms his order at tiamoshop.lt.
2.6. After placing the order, the e-mail specified by the Buyer The Seller sends a confirmation by e-mail that the Buyer's order has been accepted by Tiamoshop.lt.
2.7. The customer can pay for the goods in one of the ways and conditions provided by the store tiamoshop.lt:
2.7.1. El. in banking - it is a prepayment using the e-mail used by the Buyer. banking system. The buyer must have signed an e-mail in order to use this payment form. banking agreement with one of the banks or payment intermediaries specified in Tiamoshop.lt. The Buyer transfers the money to the Seller's bank account. The responsibility for data security in this case lies with the bank or payment intermediary concerned, as all monetary transactions take place via the bank's e-mail. in the banking system.
2.7.2. cash or bank card upon delivery / collection of goods;
2.7.3. by bank transfer is an advance payment when the Buyer transfers money to the Seller's bank account.
2.8. The personal data provided by the Buyer will be processed in accordance with the requirements established by the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts of the Republic of Lithuania regulating the processing and protection of this data. In processing and storing the Buyer's personal data, the Seller will implement organizational and technical measures that will ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.
3. Conclusion of a purchase and sale agreement
3.1. When buying online and choosing to pay for the goods by bank transfer or via electronic banking, the purchase-sale agreement between the Buyer and the Seller is considered concluded when the Buyer selects the purchased item (s), forms a shopping cart (hereinafter - Shopping Cart), click "ORDER" and pays the total price of the goods, including all taxes, as well as additional taxes and / or other costs included in the price (such as shipping, delivery, postage and other costs), if such additional taxes and / or costs are , and the money is credited to the Seller's bank account.
3.2. When buying online and choosing to pay for the goods to the courier delivering them in cash or by bank card, the sales contract between the Buyer and the Seller is considered concluded when the Buyer selects the purchased item (s), forms a shopping cart (hereinafter - Shopping Cart) and click on the "ORDER" link to accept the total price of the goods, which includes all taxes, as well as additional taxes and / or other costs (such as shipping, delivery, postage and other costs) included in the price, if such additional taxes and / whether the cost is.
3.3. After concluding the Purchase and Sale Agreement, the assortment of goods, their quantity, price, delivery time and other conditions specified during the Buyer's order are binding on the Buyer and the Seller, and may be changed only in accordance with these Rules.
3.4. The data provided during the order is stored in the Seller's database.
4. Buyer's rights
4.1. The buyer has the right to purchase goods by e-mail. in the shop Tiamoshop.lt in accordance with the procedure established by these Rules.
4.2. The Buyer has the right to withdraw from the purchase and sale agreement in accordance with the procedure established in these Rules.
4.3. The Buyer has the right to return the goods in accordance with the procedure established by these Rules.
4.4. It is not possible to cancel or adjust the ordered and formed Shopping Cart.
5. Seller's rights
5.1. If the Buyer tries in any way to damage the work of Tiamoshop.lt, data security or violates other obligations of the Buyer provided for in the Rules and legal acts of the Republic of Lithuania, then the Seller has the right to cancel the Buyer's registration or otherwise restrict access to Tiamoshop.lt.
5.2. When the Buyer chooses to pay for the goods in cash or by bank card, or after the Buyer pays for the Goods in advance and the Seller fails to contact the Buyer within the specified term according to the chosen delivery method, then the Seller has the right to cancel and return the order to Tiamoshop.lt. If the goods have been paid in advance, then the Buyer shall be refunded the money paid for the goods within 14 days, after deducting the bank fees paid by the Seller for the received bank transfers and the delivery fee, if any.
6. Obligations of the Buyer
6.1. The Buyer undertakes to accept the ordered goods and pay the agreed price for them in accordance with the procedure provided for in these Rules.
6.2. If the Buyer, during the delivery of the goods, refuses to accept the goods without important reasons, the Buyer must cover the costs of delivery of the goods at the request of the Seller.
7. Obligations of the Seller
7.1. The Seller undertakes to make available the services of Tiamoshop.lt, the operating conditions of which are established by these Rules.
7.2. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, based on the conditions established by these Rules.
7.3. The Seller undertakes to respect the Buyer's right to privacy of personal information belonging to him.
7.4. The name and main features of the product are indicated in the Seller's e-shop where the product is purchased and / or on the product and / or on the product packaging.
8. Prices of goods
8.1. Prices of goods and other services (including, but not limited to, additional taxes and / or other costs (such as shipping, delivery, postage and other costs) on Tiamoshop.lt and in the final order window are indicated in euros with VAT. The seller is a VAT payer.
9. Delivery of goods
9.1. When ordering the goods, the buyer undertakes to indicate the exact delivery address of the goods. The delivery service is subject to a fee added to the price of the goods indicated in the e-mail. on the Tiamoshop.lt store page and valid at the moment of placing the goods order. The delivery fee can be both fixed and depending on the value of the goods ordered by the Buyer.
9.2. The buyer must accept the goods himself. If the Buyer cannot accept the goods himself, but the goods have been delivered to the address specified by the Buyer, the Buyer has no right to make claims regarding the delivered goods to the wrong person.
9.3. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. The delivery term of the goods starts from the next working day after the Order is confirmed by the Seller. These terms are preliminary. They also do not apply in cases when the required goods are not in the Seller's warehouse and the Buyer is informed about the shortage of the goods ordered by him. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Parties will make every effort to harmonize the terms and conditions of delivery of the goods. If the Seller does not deliver the goods within the additional term and unless the Seller and the Buyer mutually agree otherwise, the Buyer may exercise the right to refuse the contract of sale (in case of clause 3.1) or cancel the order (in case of clause 3.2) established in these Rules. If the goods have been paid in advance, the money paid for the goods is refunded to the Buyer within 14 days.
9.4. If Tiamoshop.lt is marked as a certain product is arriving and the preliminary planned time of arrival of the product is named, the Buyer has the right to leave his e-mail address to which the Seller will send information about the arrival of the product. The goods are delivered to the customer through the courier service.
9.5. In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the control of the Seller.
9.6. In all cases, if the buyer notices any violations of the packaging, discrepancies in the completeness (range) and quantity of the delivered goods during the delivery, the buyer must indicate remarks in the delivery document submitted by the courier or draw up a separate report on these violations. The Buyer must do this in the presence of a courier. If the buyer does not check the packaging, the completeness (range), quantity and / or quantity of the delivered goods and does not indicate these deficiencies in the delivery document submitted by the courier, the consignment is considered delivered and intact.
10. Quality of goods
10.1. The properties and data of each product sold by Tiamoshop.lt are generally indicated in the product description attached to each product.
10.2. The seller is not responsible for the fact that the e-mail. The products depicted in the photos of the Tiamoshop.lt store with various parameters (including, but not limited to, their size, shape, color, etc.) may not correspond to the actual product parameters due to the features of the monitor used by the Buyer or other technical reasons. Before concluding a purchase and sale agreement, the Buyer must read the product description.
10.3. Certain goods are given a certain expiry date, which is indicated on the packaging of the product.
10.4. In cases where the legislation sets a certain shelf life for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he has a real opportunity to use such goods before the end of the shelf life.
11. Return of goods
11.1. Deficiencies of sold goods are eliminated, quality goods are replaced / returned, low-quality goods are replaced and returned in accordance with the 2014 July 22 by resolution no. 738 approved “Retail Trade Rules”, the Civil Code of the Republic of Lithuania and other valid legal acts of the Republic of Lithuania. In all cases, the money for the returned goods is transferred only to the payer's bank account.
11.2. The Buyer may return the quality product and recover the money paid for it (money back guarantee) within 30 calendar days from the date of delivery of the product, if the quality product is returned in accordance with the terms of these Rules.
11.3. In order to return quality product (s) in accordance with 10.2. the Buyer must complete the return document. The Buyer may do so within 30 (thirty) calendar days from the date of delivery of the goods to the Buyer, informing the Seller in writing by the means of communication specified in the Contacts section, indicating the name of the returned goods, order number and return reasons.
11.4. The following conditions must be met when returning quality goods:
11.4.1. The returned product must be in the original neat packaging;
11.4.2. The Product must be undamaged by the Buyer;
11.4.3. The product must be unused without losing its commercial appearance (undamaged labels, peeled off protective films, etc.).
11.4.4. The returned product must be in the same configuration as the Buyer received it;
11.4.5. When returning the goods, it is necessary to present the document of its purchase and the completed return document;
11.5. The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for the return of the goods set out in these Rules have not been complied with.
11.6. High-quality and low-quality goods can be returned via courier (service - arrival of the courier, collection of the shipment at the address specified by the Buyer and delivery to the administration of Tiamoshop.lt);
11.7. Return of quality goods is carried out in the manner specified by the Seller within 30 (thirty) days from the date of receipt of the goods;
11.8. Return price 2 euros.
11.9. When returning or exchanging quality goods 14 days, but not later than 30 days from the date the Buyer received the goods, the Buyer is not reimbursed for the delivery costs paid by the Seller, the Buyer also pays all delivery costs related to the return and / or exchange of quality goods.
11.10. The Seller shall return to the Buyer the costs of returning the defective goods incurred by him in the Republic of Lithuania, convinced that the Buyer returned the goods precisely due to improper quality, in accordance with the provisions of these Rules and legal acts of the Republic of Lithuania.
11.11. The legal warranty of the product according to the law is 24 months, if the product has no expiration date.
12. Exchange of information. Complaints procedure.
12.1. The Seller informs the Buyer using the e-mail provided in his registration form. e-mail address, and the Buyer can use all means of communication specified in the Internet e-mail. stores in Tiamoshop.lt section "Contacts".
12.2. All complaints can be submitted to UAB Emblika by e-mail firstname.lastname@example.org or in writing to UAB Emblika, Bernardinų 2C, Trakai, Republic of Lithuania, or by phone +37067480303.
12.3. The Seller has the right to review complaints within 14 (fourteen) days from the date of their receipt, unless the legal acts of the Republic of Lithuania provide otherwise. In complex cases, this term may be extended by an additional 15 (fifteen) days. Responses to complaints shall be provided to Buyers by e-mail or telephone, or at the address specified by the Buyer.
13.1. The buyer is fully responsible for the accuracy of the data provided in the purchase form. If the Buyer provides inaccurate data in the purchase form, the Seller is not responsible for the consequences and acquires the right to claim compensation for direct losses incurred by the Buyer.
13.2. In the event of damage, the guilty Party shall indemnify the other Party for the losses incurred in accordance with the procedure and on the grounds established by the legal acts of the Republic of Lithuania.
14. Marketing and Information
14.1. The seller may initiate the email at its discretion. various shares in the store, change their terms or terminate them in accordance with the legal acts of the Republic of Lithuania.
14.2. The Seller shall send all notices by the means of communication specified in the Buyer's registration form.
14.3. The Seller is not responsible if the Buyer does not receive the sent information or confirmation messages regarding the Internet connection, e-mail. disruption of networks of postal service providers.
14.4. The buyer can do so himself by logging in to his account if he does not want to receive offers from him or if he wants to change the newsletter subscription settings. At the Buyer's request, the Seller will not use the Buyer's personal data for marketing purposes and will not send the Buyer any advertising or information messages, except those necessary for the execution of the order submitted by the Buyer.
15. Posting comments
15.1. The buyer has the right to express his opinion on the e-mail. goods in the store by writing comments in reviews.
15.2. Buyer agrees and warrants that the content of the comments will meet the following requirements:
will be correct and accurate only in relation to the product being commented on;
will not be of a promotional nature;
will not be misleading or offensive, nor will uncensored words be used;
will not violate the rights of the Seller or third parties;
will not violate the requirements of the laws of the Republic of Lithuania and the accompanying legal acts.
15.3. The Seller reserves the right, in its sole discretion, to remove any comments from the Buyer that do not comply with the above requirements.
15.4. The buyer assumes full responsibility if his actions do not comply with the requirements set out in the comments.
16. Rules and procedure for withdrawal from the contract
16.1. The Buyer has the right to withdraw from the distance purchase-sale agreement concluded with the Seller (the “Agreement”) without giving a reason and without incurring costs other than those established in Article 6.22811 of the Civil Code of the Republic of Lithuania. The withdrawal period will end within 14 (fourteen) days from the date of receipt of the goods by the Buyer or the person specified by the Buyer, except for the carrier, or the last goods (if a contract is concluded where the consumer orders more than one goods and delivers them separately), or the last lot or part (if a contract is concluded under which the goods are delivered in different lots or parts). In order to exercise the right to withdraw from the Agreement, the Buyer must notify the Seller of its decision to withdraw from the Agreement by submitting an unambiguous statement (in writing to the address specified in the Agreement or e-mail address email@example.com), indicating the desired return product and its order number). The Buyer may use the withdrawal form established by the legislation of the Republic of Lithuania, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient for the Buyer to send a notice that he exercises his right to withdraw from the Contract before the end of the withdrawal period.
16.2. If the Buyer withdraws from the Agreement, the Seller shall return the money received from the Buyer, including delivery costs, to the Buyer immediately and in any case no later than 14 days from the date of the Buyer's notification of its decision to withdraw from the Agreement. The Seller makes such a refund using the same payment method as the Buyer used in the initial payment transaction, except when the money is paid to the courier upon delivery - in which case the money is returned either to a bank account or by post, in any case the Buyer does not have to pay any refund. taxes.
16.3. The buyer is responsible for the decrease in the value of the goods caused by actions that are not necessary to determine the nature, characteristics and functioning of the goods. The obligation to return the product remains with the Buyer.
17. Final provisions
17.1. These Rules have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
17.2. These Rules and the relations between the Parties with respect to these Rules shall be applied and interpreted in accordance with the laws of the Republic of Lithuania.
17.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.
17.4. You can also submit a request / complaint regarding the goods or services purchased in our online store to the State Consumer Rights Protection Service (Vilniaus St. 25, 01402 Vilnius, e-mail firstname.lastname@example.org, tel. 8 5 262 67 51, fax. ( 8 5) 279 1466, on the website www.vvtat.lt, for its territorial subdivisions in counties - www.vvtat.lt/index.php?470187665 or fill in the application form on the EGS platform http://ec.europa.eu/odr/.
17.5. The Parties shall be released from the obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the control of the Parties, which include:
fire, explosion, storms and other natural disasters and forces of nature which prevent or delay the fulfillment of the assumed obligations;
an event or circumstance beyond the control of the Party (ies) to the contract which prevents or delays the performance of the obligations assumed;
Actions by the government or government that prevent or delay the implementation of commitments.